Please read the following terms & conditions carefully before agreeing –
For full terms & conditions click here.
TERMS AND CONDITIONS OF BOOKING SWIMBABES
Fees must be settled in advance for each term for you to attend lessons. Booking and attending sessions implies acceptance of our terms and conditions.
Missed lessons cannot be refunded or transferred to subsequent courses unless cancelled by swimbabes.
Cancellations of your first term will only be accepted with written notice more than 14 days in advance of your course start date. A £15 administration charge will be applied to any refund due.
Swimbabes is an ongoing programme and you will be rebooked each term for the same day/venue and approximate time. Your invoice will be emailed to you around week 6.
To leave the programme you must make your cancellation by email to the swimbabes office by the end of week 5 of your final term, after this we will have allocated your place and you will be liable for the subsequent term’s fees. We will send you a reminder of each term’s cancelation deadline.
Swimbabes reserves the right to cancel a lesson with short notice; a credit will be provided for that lesson only; credits are not provided for bad weather cancellations. Swimbabes is not responsible for travel expenses incurred.
Swimbabes are under no obligation to transfer or refund any individual classes missed by you.
Re-booker payments will be confirmed by email and payment must be arranged by bank transfer by the payment date for each term
All adults must register their child on arrival to the pool venue or with their teacher. It is the responsibility of the adult attending to ensure the health and safety of the child whilst in the venue.
One adult must enter the water with each baby. At toddler sessions it is at the discretion of the teacher as to whether the adult remains on the side or enters the water. The adult is exclusively responsible for the safety of the baby/ toddler both in the pool and the surrounding areas. We kindly request that you do not allow your child to swim in any other pool areas other than those designated for our sessions including Jacuzzi or splash pools.
SPLASH ABOUT HAPPY NAPPY MUST be worn by all children up to age 4 years; children not suitably attired will be refused entry.
Strictly NO food to be taken into the changing rooms or onto the poolside.
Adults must listen to the teacher at all times and only swim their baby when instructed to do so.
Photography may only be taken with the permission of your teacher and the rest of the class. Anyone wishing to take photos must complete a child protection register prior to the class commencing for children protection and safeguarding.
Ill children must not swim; sickness and diarrhoea must have cleared at least 48 hours before entering a pool.
Please ensure your child has a clear hour after any food before their swim class. This includes bottle feeds but breast feeds are fine up to the start of your session.
Our 2+ sessions require an adult in the water with the children.
All shoes must be removed before entering the changing areas and poolside.
All nappies must be disposed of in the receptacles marked for this purpose at some of our venues these are not available and we do request that you take your nappies home, please do use nappy sacs for dirty nappies.
Nappies MUST NOT be removed on poolside only when in the changing rooms. Please ensure all other rubbish is placed in bins or taken from the venue.
Our bookings at each venue entitle us to remain using the facility for up to 15 minutes after the end of the last session only.
Spectators can attend at some of our venues this information is set out on our website and will be on your confirmation. For health and safety reasons and for the comfort of the group this is limited to 1 per baby per session. They may be required to sign in at reception in case of emergency. Due to the limited space at many of our pools we do ask that spectators do not enter changing areas.
Due to limited space please leave all car seats and prams in the car wherever possible. If you are using your pram to get to the venue there is always limited parking space however at some venues this is outside so you will need a rain cover.
PLEASE NOTE, THE BELOW TERMS AND CONDITIONS ARE IN PLACE AT OUR INKERMAN HOUSE POOL AT DENBY DALE
Entrance to the Inkerman Pool is only permitted during opening hours, through the main gates, along the driveway and footpath to the Pool Entrance. Please keep to the driveway and footpath, as access to any other part of Inkerman House is strictly prohibited.
Cars must be parked in the car parking areas and must not obstruct the driveways. If Spectators come in separate cars with no swimmers in they must park roadside to leave space in car park for swimmers only.
In the event of fire or an emergency, the emergency procedures displayed on the Premises must be strictly followed.
Please comply with the notices displayed on the Premises, particularly those related to use of specific Facilities.
Cars, contents, personal possessions, valuables etc are left at the owner’s risk.
Keep all valuables with you whilst on the Premises, leave outdoor wear and bags in boxes provided in the changing rooms.
Please hand in any property found on the Premises. If lost property is not claimed within 28 days it will be given to a charitable cause.
Please attend no more than 10 minutes before and leave the car park within 15 minutes after your session.
TERMS AND CONDITIONS OF BOOKING SWIMSTARS
Fees must be settled in advance for each term for you to attend lessons. Booking and attending sessions implies acceptance of our terms and conditions.
Missed lessons cannot be refunded or transferred to subsequent courses unless cancelled by Swimstars.
Cancellations of your first term will only be accepted with written notice more than 14 days in advance of your course start date. A £15 administration charge will be applied to any refund due.
Swimstars is an ongoing programme and you will be rebooked each term for the same day/venue and approximate time. Your invoice will be emailed to you around week 6.
To leave the programme you must make your cancellation by email to the Swimstars office by the end of week 5 of your final term, after this we will have allocated your child’s a place and you will be liable for the subsequent terms fees. We will send you a reminder of each terms cancelation deadline.
Swimstars reserves the right to cancel a lesson with short notice; a credit will be provided for that lesson only, credits are not provided for bad weather cancellations. Swimstars is not responsible for travel expenses incurred.
Swimstars are under no obligation to transfer or refund any individual classes missed by you.
Re-booker payments will be confirmed by email and payment must be arranged by bank transfer by the payment date for each term
All shoes must be removed before entering the changing and poolside areas.
The adult is not required to enter the pool with children age 4yrs upwards.
Photography and video recording are not permitted.
Ill children must not swim; sickness and diarrhoea must have cleared at least 48 hours before entering a pool.
Please ensure your child has a clear hour after any food before their swim class.
Our bookings at each venue entitle us to remain using the facility for up to 15 minutes after the end of the last session only.
We recommend swimmers with long hair to tie it back and wear a swim hat. We have also found that children who are struggling with goggles slipping down can benefit from wearing one also as it helps keep the goggle strap in place.
PLEASE NOTE, THE BELOW TERMS AND CONDITIONS ARE IN PLACE AT OUR INKERMAN HOUSE POOL AT DENBY DALE
Entrance to the Inkerman Pool is only permitted during opening hours, through the main gates, along the driveway and footpath to the Pool Entrance. Please keep to the driveway and footpath, as access to any other part of Inkerman House is strictly prohibited.
Cars must be parked in the car parking areas and must not obstruct the driveways.
In the event of fire or an emergency, the emergency procedures displayed on the Premises must be strictly followed.
Please comply with the notices displayed on the Premises, particularly those related to use of specific Facilities.
Cars, contents, personal possessions, valuables etc are left at the owner’s risk.
Keep all valuables with you whilst on the Premises, leave outdoor wear and bags in boxes provided in the changing rooms.
Please hand in any property found on the Premises. If lost property is not claimed within 28 days it will be given to a charitable cause.
At Inkerman pool spectators are limited to 1 parent per child for Swimstars. If you do want to bring someone else along as a one off please be aware that you MUST inform the office so we can let the pool know for Health and safety reasons, any extra spectators must come in the same car as the swimmer or if coming in a separate car they will need to park on the road to give priority spaces in the car park to swimmers.
We kindly request just 1 adult per child in all changing rooms for the safety and convenience of all attendees
All adults must register their child on arrival to the pool venue. Please access the venue through the main reception where reception staff will be happy to direct you further once you have signed in
Please ensure that children do not sit or play around the Jacuzzi for health and safety
Please attend no more than 10 minutes before and leave the car park within 15 minutes after your session.
Swimbabes are dedicated to the total satisfaction of your swimming experience. If you have any suggestions or comments, please email us onoffice@swimbabes.co.uk.
Our contact details:
Swimbabes
20 Huddersfield Road
Holmfirth
West Yorkshire
HD9 2JS
United Kingdom
Telephone: 01484 683570
Email: office@swimbabes.co.uk
Payment
We take all major credit and debit cards (either by phone or online) and can also accept cash payments (we recommend you only use this method directly to our instructors or the office).
Automatic Rebooking for Existing Swimmers
So as to operate as efficiently as possible, we employ an automatic booking system, where existing swimmers are automatically booked on to the subsequent course unless you have informed us that you wish to change time, day or venue or cancel your place by the date stated in our communications by email and at pool venues (usually swim term week 5). Should you need to make a change we will strive to accommodate your request, however we cannot guarantee it as it depends on spaces available and current waiting lists. For re-bookings you can also choose to pay online via our website.
Lesson Time Change
You may find as your child progresses that your existing class times may change slightly (usually a maximum of 1 hour earlier or later). Should a time change be more than this we will always call you to discuss first.
Cancellation Procedure for New Starters
We are not obliged to refund or transfer your money, however if you need to cancel please give written confirmation that you wish to cancel at least 14 days in advance of your course start date. Give your child’s name, lesson time, venue details and reason for cancellation. A £10 administration fee will be deducted from any refund agreed if payment has been taken. If no payment has been taken, you will not incur a fee.
Cancellation Procedure for Existing Swimmers
If you need to cancel your current place on the Swimbabes’ programme, you should do so before the deadline date advised (usually week 5 of the current swim term), providing, ideally in writing, your child’s name, lesson time and venue. We are not obliged to refund or transfer your money if you decide to cancel your subsequent term’s place after the deadline advised. However, if you do need to cancel after this date, a £15 administration fee will be deducted from any refund that is agreed.
Deferrals
We will only agree to deferral of sessions from an existing course to a subsequent course on medical grounds. Where a deferral is sought and agreed, we will require a doctor’s note to honour this and the deferral can only be for remaining sessions after the date of this note, less a £10 administration fee. Any deferral will only be to the subsequent term, any further arrangements will be at the discretion of the Swimbabes partners.
Withdrawal of Service
Swimbabes may, at our own discretion, refuse entry to a client and child(ren) to its courses and/or venues at any time if it is felt that the client’s behaviour is unreasonable. Swimbabes will not accept aggressive behaviour.
Exclusion of Liability
By joining our programme, you, your spouse/partner, child or whoever has care of your child for the purpose of attending or observing Swimbabes swimming classes does so entirely at your and their own risk, in the absence of any proven negligence, lack of due diligence or breach of duty by Swimbabes or a Swimbabes employee.
Changes to Terms and Conditions
Swimbabes may change these terms and conditions from time to time, and will notify you of changes by email.